Frequently Asked Questions

Everything you need to know about your journey to radiant skin.

Are Penrose Skin products suitable for sensitive skin?

Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective on all skin types, including sensitive and reactive skin.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day glow guarantee. If you are not completely satisfied with your purchase, you can return the product within 30 days for a full refund or exchange.

Are your products cruelty-free and vegan?

Absolutely. Penrose Skin is committed to ethical beauty. All our products are 100% vegan and we never test on animals.

Can I track my shipment?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.